Guest Executive

Location: Dubai, UAE

About 121 Living:

At 121, our mission is to provide an unparalleled guest experience that ensures satisfaction and fosters loyalty. Our name, 121, embodies our commitment to personalized service and excellence. We believe that exceptional service leads to extraordinary reviews, and our track record speaks for itself. With above 1500 reviews, our average rating stands at an impressive 4.98 out of 5 stars.

Job Summary:

The Guest Executive is the primary point of contact for our guests, responsible for ensuring seamless and enjoyable stays. This role requires a highly organized and customer-centric individual with excellent communication skills and a passion for hospitality. The ideal candidate will have a minimum of 3 years of experience in a similar role within the hospitality or holiday homes industry in the UAE.

Responsibilities:

• Guest Communication: Proactively communicate with guests before, during, and after their stay, addressing inquiries, providing information, and resolving any issues promptly and professionally.
• Check-in/Check-out: Manage the check-in and check-out process, ensuring smooth arrivals and departures, including key handover, property orientation, and collection of security deposits.
• Property Preparation: Coordinate with housekeeping and maintenance teams to ensure properties are clean, well-maintained, and fully equipped for guest arrivals. Conduct regular property inspections.
• Guest Support: Provide concierge-level services to guests, assisting with booking tours, transportation, restaurant reservations, and other requests. Handle guest complaints and resolve issues efficiently.
• Problem Solving: Proactively identify and resolve potential issues that may arise during guest stays, ensuring minimal disruption and maximizing guest satisfaction.
• Local Knowledge: Possess a thorough understanding of Dubai's attractions, restaurants, and entertainment options to provide valuable recommendations to guests.
• Administrative Tasks: Manage guest bookings, maintain accurate records, and handle administrative tasks related to guest stays.
• Emergency Response: Handle emergency situations effectively and professionally, following established protocols and ensuring guest safety.

Benefits:

• Competitive salary
• Health insurance – Air ticket – Annual leave.