Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends. Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.
Job Description
Key Accountabilities:
WW and Regional guidelines, strategically plan and execute actions that will drive growth and improve customer experience, partnering with Retail, Communications, PR, and Merchandising.
Support and develop in‐store activities that drive higher customer engagement, sales, retention and client base upgrade leveraging on the available CRM tools
To formulate and manage Annual Clienteling budget effectively to increase local clients’ sales and engagement
Ensure that tools, action plans, and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store
Ensure a proper understanding and constant execution of all Clienteling activities for all store teams considering channel specificity
Strengthening a client‐centric culture in HUB & store
Inspire, drive, coach and support store teams in developing a client‐oriented mindset with ah high presence in the store.
Development of existing high-end customers to increase spending by partnering with store managers to develop action plans to increase retention and repurchase rates
Profile - Job Requirements:
Bachelor/master’s degree in business, marketing or related field
Demonstrate a professional level of verbal, written and listening skills
Proven track record in store and off-site event management
Worked with and in the stores
Ability to design innovative initiatives that will elevate the brand experience and drive sales
Verse in managing and maneuvering complexity and ambiguity
Has worked in the region for at least 3 years across all the GCC countries
Understands the local nuances and translate them in relevant initiatives
