CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
The Governance Manager is responsible for establishing, implementing, and overseeing governance frameworks for IT Managed Services. This role ensures compliance with ITIL, ISO standards, HR policies, and contractual obligations while driving process improvements, risk mitigation, and operational efficiency. The Governance Manager will lead a cross-functional team of HR specialists, ITIL process managers, ISO compliance officers, and contract analysts to ensure seamless service delivery and adherence to regulatory and business requirements.
Key Responsibilities:
1. Governance & Compliance Management
2. ITIL & Service Management Oversight
3. HR & Workforce Governance
4. ISO & Security Compliance
5. Contract & Vendor Management
6. Reporting & Stakeholder Communication
Minimum Requirements
Education
• Bachelor’s/Master’s degree in IT, Business Administration, Compliance, or a related field.
• Certifications such as ITIL v4, ISO 27001 Lead Auditor, COBIT, PMP, or CISSP are a plus.
Experience
• 10+ years of experience in IT governance, service management, compliance, or related fields.
Skills & Abilities
• Strong knowledge of ITIL, ISO 27001, ISO 20000, COBIT, and regulatory frameworks.
• Expertise in governance, risk management, and compliance (GRC) methodologies.
• Understanding of HR policies, workforce governance, and labor law compliance.
• Experience in contract management, vendor governance, and SLA monitoring.
• Strong leadership and team management skills with experience leading cross-functional teams.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Ability to drive process improvements, audits, and security risk mitigation strategies.
• Experience in reporting, documentation, and governance policy development.
Desired Requirements
Education
• Master’s in Computer Science, Information Technology, or a related field.
Experience
• 10+ relevant years.