General Manager - tMart UAE

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

tMart, our dark store business, is the region's first dark store concept offering 20-30 minute delivery of groceries to our customers.

We are currently hiring for a General Manager of tMart UAE who will be responsible for driving the growth of the dark store business across the UAE with the below responsibilities:

• Setting overall Commercial and Operations strategy (mission, format positioning,…) and identifying new market opportunities, setting targets for revenue and growth, and formulating business strategies with platform.
• Identifying and pursuing opportunities for business growth such as partnerships, collaborations and be responsible for building relationships with key stakeholders and suppliers.
• Working closely with the marketing and growth team to develop strategies for acquiring and retaining customers. This may involve setting marketing campaigns, analyzing customer clusters and optimizing marketing planning
•  Accountable to enhance customer experience in alignment with logistics and Customer experience functions by evaluating the service quality and customer satisfaction
• Accountable for the company P&L and managing budgets planning , monitoring expenses, and ensuring that financial targets are met. He/She will work closely with the finance team to prepare financial reports and forecasts.
•  Accountable for day-to-day operations by implementing efficient processes and procedures. He/She will be involved in optimizing workflows, improving productivity, and resolving operational issues.
•  Working closely with the product development team to define product roadmaps, prioritize features, and ensure that products are meeting customer needs and market demands.
•  Identifying potential risks to the business and developing strategies to mitigate them. Also assessing market risks, regulatory risks, or operational risks that could impact the company's success.

• At least 10+ years of experience in consumer retail, or CPG. Alternatively, you might have worked in a consulting capacity in this industry and are looking forward to an operator role.
• Experience in building teams and leading cross-functional projects at scale.
• Experience working within logistics, real estate is also advantageous.
• Detail-oriented, structured and knows how to prioritize, you consider yourself as someone who delivers solutions.
• High level of commitment and resilience to succeed and willing to roll his/her sleeves up when required. 
• Strong stakeholder management skills and able to manage relationships senior-level executives
• Ability to work with ambiguity and strong growth mindset.
• Excellent analytical and communication skills, and always like to be hands-on with several tools
• Robust interpersonal and intercultural skills, with the ability to inspire teams and stakeholders to rally behind a mission
• Strong network within the CPG industry and authorities