We are looking for a Gaming Facility Operations Assistant to assist in managing daily operations, tournaments, and customer experience. The ideal candidate must be fluent in Arabic, have previous experience in a UAE gaming facility, and possess strong esports and gaming knowledge.
Key Responsibilities:
• Operations & Maintenance
• Oversee daily activities, ensuring all gaming stations and equipment are functional.
• Assist with customer inquiries, registrations, and memberships.
• Maintain hygiene, safety, and compliance with venue policies.
• Esports & Tournament Support
• Assist in organizing tournaments, managing brackets, and setting up game lobbies.
• Support live streaming, event execution, and community engagement.
• Technical & IT Support
• Troubleshoot PC, console, and network issues.
• Ensure software updates, game patches, and security protocols are implemented.
• Customer Service & Community Engagement
• Engage with players, teams, and influencers to enhance community participation.
• Gather customer feedback and provide insights to management.
• Administration & Reporting
• Maintain records of revenue, bookings, and customer activity.
• Manage inventory of snacks, drinks, and gaming peripherals.
• Coordinate with vendors and suppliers for equipment and maintenance.
Requirements:
• Fluent in Arabic and English (spoken and written).
• 1-2+ years of experience in a UAE gaming facility.
• Strong knowledge of esports, gaming titles, and event operations.
• Hands-on experience with PC/console troubleshooting and network setup.
• Excellent customer service and problem-solving skills.
• Ability to work in fast-paced environments and handle tournaments.
• Flexible to work evenings and weekends as required.
Preferred Skills:
• Experience in event management, live streaming, or tournament hosting.
• Familiarity with broadcasting software (OBS, Streamlabs) and gaming peripherals.
• Prior involvement with esports teams or game publishers.
Benefits:
• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic esports' environment.
• Access to exclusive gaming events and career growth opportunities.
Ascend Esports is a premier esports academy based in Dubai, UAE, dedicated to revolutionizing the gaming industry. We provide a comprehensive platform for aspiring gamers, blending top-tier training with innovative wellness and lifestyle support to create a holistic esports experience. At Ascend Esports, we aim to nurture talent and develop skills through expert coaching, strategic programs, and exclusive tournaments tailored to some of the most popular games in the industry. Beyond gaming excellence, we prioritize our players' overall well-being through our proprietary EPA Wellness Tool, which integrates physical, mental, and emotional health insights to ensure peak performance and sustainability in esports careers. In addition to fostering talent, Ascend Esports proudly offers a robust internship program designed to provide hands-on experience in various aspects of the esports industry. From esports coaching and event management to marketing and content creation, our interns gain valuable exposure, practical skills, and mentorship, setting the foundation for successful careers in gaming and beyond. Our commitment extends beyond gaming skills. We foster a vibrant community of gamers, coaches, and industry leaders who come together to share strategies, network, and grow as a team. Additionally, we offer exclusive lifestyle products and energy solutions to enhance the gaming experience.