Fujairah - Customer Enquiry Executive, Marine Services

We have an exciting opportunity to join Inchcape Shipping Services.

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Business Need / Purpose of Role

The Customer Enquiry Executive reporting to the Operations Manager based out of Fujairah, UAE shall be responsible to managing the day to day operations and actively engage in vendor's enquiry management and registrations as per company defined policies. To achieve and maintain excellent customer satisfaction. 

Objectives & Measurement – Key Responsibilities

• Manage incoming phone calls / enquiries that must be attended within the set turn around time.
• Prepare and provide accurate, valid, and complete information about the ME ports along with the quoted PDAs when / as required.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure suitable resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customers’ needs to ensure satisfaction. 
• Prepare reports by collecting and analyzing customer information. 

Knowledge, Skills, and Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing. 
• Excellent attention to minute details.
• Self-driven, organized, good communication skills.
• Strong planning and coordination skills.
• Strong Problem Solving & Analytical Skills.
• Excellent Time Management Skills.
• Having a global perspective and possess a progressive thinking skill.

Education, Qualifications, Certifications, and Licenses

• 5 years’ experience in similar role with excellent knowledge of local Middle East exposure.
• Having a good knowledge of customer base and their requirements.
• Have good understanding of port agency operations from enquiry stage through to presenting the FDA.
• Local Middle East Port knowledge.
• Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements).
• Financial understanding and application.
• A relevant degree shall be appreciated. 

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#WeAreInchcape

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.

#LI-AJ1