Front Office Telephone Operator at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Front Office Telephone Operator and let us help you create a career journey like no other

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Answer incoming calls promptly and professionally.
• Direct calls to appropriate departments or personnel.
• Provide information about hotel services, amenities, and local attractions.
• Take and relay messages accurately and efficiently.
• Assist guests with inquiries and resolve issues or complaints.
• Maintain a polite and friendly demeanor at all times.
• Handle wake-up calls and special requests from guests.
• Monitor and manage phone systems and equipment.
• Collaborate with front desk staff to ensure seamless guest service.
• Maintain confidentiality and protect guest information.

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent; additional education in hospitality or communication is a plus.
• Previous experience in a customer service or telephone operator role preferred.
• Strong verbal communication skills with a clear and pleasant speaking voice.
• Proficient in using telephone systems and related technology.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest complaints professionally.
• Flexibility to work various shifts, including weekends and holidays.
• Bilingual or multilingual abilities are a plus.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?