Front Office - Team Leader - Guest Services (Russian Speaker)
Job Description
Job Summary:
We are seeking a Front Office Team Leader with expertise in Guest Services and fluent Russian language skills to join our team. The ideal candidate will be responsible for overseeing the front desk operations, managing a team of Guest Services staff, and ensuring exceptional customer service for our Russian-speaking guests.
Job Responsibility:
- Supervise and coordinate the activities of the front desk team to ensure smooth operations and seamless guest experiences.
- Train and mentor Guest Services staff on service standards, policies, and procedures.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Monitor and ensure the accuracy of guest reservations, billing, and check-in/check-out processes.
- Collaborate with other departments to resolve issues and enhance overall guest satisfaction.
- Provide support in managing daily reports, schedules, and performance evaluations.
- Stay updated on industry trends, local events, and hotel promotions to provide relevant information to guests.
Candidate Requirements:
- Fluency in Russian language is a must.
- Previous experience in a Front Office or Guest Services role.
- Proven leadership skills with the ability to manage a team effectively.
- Strong communication and interpersonal abilities.
- Excellent problem-solving skills and a customer-oriented mindset.
- Proficiency in hotel management software and MS Office applications.
- Flexibility to work various shifts, including weekends and holidays.
Skills
Skills:
- Fluency in Russian and English languages
- Strong leadership and team management skills
- Exceptional customer service and communication skills
- Ability to handle guest inquiries and complaints effectively
- Proficiency in Microsoft Office and hotel management software
- Attention to detail and strong organizational skills
- Problem-solving and decision-making abilities
- Knowledge of hotel operations and front office procedures
- Flexibility to work in a fast-paced environment
- Ability to prioritize tasks and delegate responsibilities efficiently
Job Location Ras Al Khaimah, UAE Years of Experience Min: 2 Max: 5 With a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a p... opular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.
