Front Office Manager

Job Description:

We are seeking an experienced and dynamic Front Office Manager to oversee and enhance the daily operations of our luxury hotel’s Front Office department. The successful candidate will be responsible for ensuring an exceptional guest experience, managing operations efficiently, leading a high-performing team, and driving financial success.

Key Responsibilities:

Guest Experience:

• Ensure the highest level of guest satisfaction by maintaining exceptional service standards and anticipating guest needs.
• Address guest concerns and complaints promptly, ensuring effective resolution.
• Develop and implement guest service initiatives to elevate the overall guest experience.

Operations Management:

• Oversee daily operations of Front Office departments, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Monitor and enhance front office systems and processes to improve operational efficiency and guest service.

Team Leadership and Development:

• Recruit, train, and mentor a high-performing Front Office team.
• Conduct performance evaluations, provide constructive feedback, and identify opportunities for staff development.
• Foster a positive and collaborative work environment that encourages teamwork, innovation, and professional growth.

Financial Management:

• Develop and manage the Front Office budget, ensuring cost control while maximizing revenue.
• Collaborate with the Revenue Management team to monitor room occupancy, rates, and revenue generation strategies.
• Ensure accurate billing and adherence to financial procedures.

Strategic Planning:

• Collaborate with senior management to develop and implement strategies aimed at enhancing guest loyalty and retention.
• Identify and act upon opportunities for operational improvements and efficiencies.
• Stay updated on industry trends and best practices to maintain a competitive advantage.

Collaboration and Communication:

• Work closely with other departments, including Housekeeping, Sales & Marketing, and Food & Beverage, to ensure seamless operations.
• Communicate effectively with guests, team members, and stakeholders, ensuring alignment and smooth coordination across departments.