Front Office Intern at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Front Office Intern, you will be learning to act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction. 

Some of your main role responsibilities are:

• Promote Inter-hotel sales, in house facilities and Food & Beverage outlets.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
• Maintain comprehensive knowledge of standard reservation procedures.
• Greet guests at all times in a friendly and helpful manner and attempt to learn and use guests’ name at every opportunity. 
• Take action so as to guarantee that guests depart from the hotel with a positive impression of hotel services.
• Maintain current information on all general activities of the hotel
• Attend to guests’ inquiries and requests, refer problems to Supervisor if he/she unable to assist.
• Monitors all calls that are in queue and answers appropriately.
• Notify guests or internal staff of any delays in performing work orders and call back guests to ensure guest satisfaction within accepted time frame.
• Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations

Ideally, you'll have some or all of the following competencies and experience we're looking for: 

• Previous experience/On job training in a similar position 
• Adequate English language communication skills is required. 

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?