Overview: The Front Desk & Customer Relations Lead will serve as the face of the organization, ensuring a warm, professional, and efficient experience for all clients and visitors. This role combines leadership in front desk operations with proactive approach to customer relations, requiring strong communication, organizational, and problem-solving skills. The ideal candidate will excel in providing outstanding customer service while maintaining the smooth flow administrative and operational tasks. Reporting: Reporting to the HR Director Key Responsibilities Customer Relations
Welcome visitors and clients with a friendly, professional demeanor, ensuring a positive first impressio
Address customer inquiries, concerns, and requests accurately and promptly.
Possess comprehensive knowledge of the company’s services and policies to provide precise and helpful information.
Manage and resolve customer complaints, escalating issues to relevant teams when necessary.
Front Desk Operations
Oversee the front desk area, ensuring it remains organized, clean, and presentable at all times.
Manage visitor check-ins, security protocols, and registration processes with attention to detail.
Handle incoming calls, emails, and other communications professionally and efficientl
Guide clients and visitors to the appropriate departments or individuals within the organization.
Maintain accurate visitor logs, adhering to privacy and security guidelines.
Administrative Support
Assist with administrative tasks, including data entry, appointment scheduling, and inventory management.
Ability to make excellent presentations in PowerPoint for client whenever required .
Should be able to develop and manage the data base excel using complex formulas for submitting to
clients
Manage the CEO diary and book his meeting and appointments.
Collaborate with internal teams to coordinate meetings, events, and special projects.
Uphold confidentiality and handle sensitive information with discretion
Support team projects and initiatives, ensuring timely completion.
RequirementsEducation:
High school diploma required; a Bachelor’s degree in a related field is preferred
Experience:
Minimum of 2 years in customer-facing roles, preferably in front desk or customer relations
positions.
Skills:
Exceptional communication, interpersonal, and problem-solving abilities.
Strong organizational and multitasking skills to manage competing priorities.
Proficiency in creating presentations and office software, particularly the Microsoft Office
Attributes:
Professional appearance and demeanor.
Ability to remain calm and composed under pressure.
