Front Desk Agent (German Speaker) | Waldorf Astoria Dubai Palm Jumeirah
Waldorf Astoria The Palm location Dubai, Dubai, United Arab Emirates category Hotel Full-time HOT0B0XB Posted: Oct 4th 2024 JOB DESCRIPTION A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Front Desk Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in Front Desk ideally in a luxury hotel
Previous experience in Middle East
Working knowledge of a European language is advantage
Positive attitude and good communication skills both written and verbal
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Luxury hospitality experience in a similar role
Fluency in German (both written and spoken) is required.
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Qatar Entertainment City, Doha, Plot No. LED-ENT/01, Qatar Category Hotel
