Job Summary:
We are looking for a Front Office - Front Desk Agent to join our team and be the first point of contact for our guests. The ideal candidate will handle all front office duties with a focus on providing excellent customer service.
Job Responsibility:
- Greet and welcome guests as soon as they arrive at the hotel
- Direct visitors to the appropriate person or department
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
Candidate Requirements:
- Proven work experience as a Front Desk Officer, Receptionist, or similar role
- Proficient in Microsoft Office suite
- Strong communication and organizational skills
- Customer service-oriented mindset
- Ability to handle multiple tasks and prioritize work efficiently
