Fraud Manager

WHO WE ARE

At Papel Holdings, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money.   

Our offices are strategically located in some of the world’s fastest-growing industry hubs: Dubai, Vienna, and Hong Kong.  

Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure.  If you’re someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you’ll fit right in.   

If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth.   

POSITION OBJECTIVE

The Fraud Manager at Papel plays a pivotal role in safeguarding our financial services from fraudulent activities. This position involves developing, implementing, and managing a comprehensive fraud prevention strategy that encompasses both digital and physical transactions. The Fraud Manager will work closely with cross-functional teams to analyze trends, identify vulnerabilities, and recommend targeted solutions to mitigate risks.  This role is crucial in maintaining our reputation and ensuring a secure environment for our customers.

RESPONSIBILITIES

• Design and implement robust fraud prevention and detection strategies to protect Papel’s products and services from fraudulent activities
• Analyze transaction data and user behavior patterns to identify potential fraud trends and vulnerabilities
• Ensure alerts are managed appropriately and within timelines
• Collaborate with technology and product teams to enhance security features and ensure effective anti-fraud mechanisms are integrated into systems
• Work closely with second line of defense functions such as Risk and Compliance
• Conduct investigations into suspicious activities and coordinate with law enforcement as needed
• Prepare and present reports on fraud-related metrics and activities to senior management and stakeholders
• Develop training programs for team members and stakeholders on recognizing and preventing fraud
• Stay abreast of industry trends, emerging threats, and best practices in fraud prevention to continuously improve processes and policies
• Manage relationships with external vendors and partners related to fraud detection and prevention tools and services