Foreman | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 165365 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The role of Workshop Foreman is expected to handle workshop operations and manage the workshop floor. This includes assigning jobs to technicians, following up on tasks, discussing with customers and service advisors, ensuring quality repair jobs, monitoring workshop KPIs, and improving technicians' efficiency and productivity.

What you will do:

• Handle workshop activities and assign jobs to technicians.
• Collect accurate symptoms of complaints from customers for quick resolutions at the workshop.
• Empathize and clarify customer requests.
• Ensure quality jobs follow-up and minimal return jobs from customers.
• Coordinate with workshop service advisors and technicians to ensure timely completion of repairs and update status to customers.
• Ensure achievement of given revenue targets and promotion of value-added services.
• Obtain high standards of customer service values and resolve customer concerns promptly.

Required skills to be successful:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• 3 to 5 years of overall experience with an automobile dealership, with a minimum of 3 years in the Service Department as a Service Advisor, preferably in Buses/Commercial Vehicles.
• Automotive dealer/distributor business processes knowledge.
• Proficiency in MS Office and ERP systems.
• Strong customer handling and communication skills.
• Logical thinking ability to understand the technical root cause of vehicle problems.
• Customer service-oriented, honest, responsible, culturally sensitive, and a team player.

About the team:

The Workshop Foreman will be part of the Bus Division - FAMCO, located in the UAE. The role reports to the Workshop Supervisor and involves collaboration with various departments to ensure smooth workshop operations and high customer satisfaction.

What equips you for the role:

Your qualifications, experience, and skills in handling workshop operations, managing technicians, and ensuring high standards of customer service will equip you for this role. Your ability to empathize with customers, clarify their requests, and resolve their concerns promptly will be crucial in achieving success in this position.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.