Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Food & Beverage Ambassador/Hostess and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Greet and welcome guests in a friendly, professional manner.
- Provide detailed information on menu items, specials, and promotions.
- Address guest inquiries, anticipate needs, and resolve concerns promptly.
- Ensure guests are aware of seasonal or special offers to enhance their experience.
- Actively upsell food, beverages, and promotions to maximize sales.
- Promote high-margin or seasonal items based on guest preferences.
- Collaborate with Sales & Marketing team to highlight key products and events.
- Use marketing materials (e.g., flyers, digital content) to inform guests of offers.
- Work with Sales & Marketing team to align on monthly/seasonal promotions.
- Provide guest feedback and sales data to inform marketing strategies.
- Participate in brainstorming sessions for new promotional campaigns.
- Assist in executing marketing initiatives such as loyalty programs and special events.
- Promote the restaurant’s brand, ensuring a positive guest experience.
- Maintain in-depth knowledge of the menu, including specials, ingredients, and preparation methods.
- Offer personalized recommendations based on guest preferences and dietary needs.
- Stay up-to-date on food & beverage trends and share relevant recommendations with guests.
- Track sales, guest preferences, and promotional performance.
- Provide feedback on guest behavior and product performance to Sales & Marketing.
- Share insights with management on sales trends and customer feedback.
- Work closely with front-of-house and back-of-house staff for seamless service.
- Communicate effectively with kitchen and service staff to fulfill guest orders.
- Collaborate with Sales & Marketing team on menu launches and promotional efforts.
- Participate in team meetings and training related to sales targets and promotions.
- Represent the restaurant’s brand with professionalism and enthusiasm.
- Ensure marketing materials are consistent with the restaurant's branding.
- Participate in community events and sponsorships to raise brand awareness.
- Assist with reservations, group bookings, and special events.
- Perform other duties as assigned to enhance the guest experience.
Ideally, you should possess some or all the following qualifications and experience:
- High school diploma or equivalent required; degree in hospitality management or marketing is a plus.
- Previous experience in customer service or hospitality, preferably in food & beverage.
- Upselling or sales experience preferred.
- Experience working with a Sales & Marketing team in hospitality is a plus.
- Excellent communication and interpersonal skills.
- Strong sales ability with a focus on customer satisfaction.
- Collaborative team player, able to work with various departments.
- Proficient in POS systems and restaurant-related software.
- Ability to multitask and work in a high-pressure, fast-paced environment.
- Knowledge of food and beverage items, including wine and cocktails.
- Attention to detail and high standards of cleanliness.
- Friendly, approachable, and professional demeanor.
- Flexible working hours, including evenings, weekends, and holidays.
- Ability to manage a busy, high-volume environment while staying calm under pressure.
- Positive, proactive attitude toward sales and service.
- Keen interest in food, beverage, and hospitality industry trends.
- Adaptable to changes in promotional strategies or guest needs.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
