FIVE Hotels and Resorts | Full time
Floor Supervisor, French Concept - FIVE LUXE
Dubai, United Arab Emirates | Posted on 10/01/2024
Work Experience 1 - 3 years A Degree or Diploma in Hospitality Management or a related field is preferred.
A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
Extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation.
Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
Inspires and motivates the T eam to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
Imparts comprehensive training to new team members on FIVE’s Boundary- B reaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
Extends a Warm Welcome to G uests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
Handles G uest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.
Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.
Maintains a visible presence in the Dining Area, engaging with G uests and promptly resolving any Service-Related Concerns.
Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
