Job Description Floor Supervisor (
Job Number:
FLO000098 )
JOB PURPOSE The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.
RESPONSIBILITIES
Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards. Support others by conducting monthly inventory tasks for all brand equipment, following established procedures. Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others. Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP). Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction. Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm. Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management. Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency Fluency in English. Fluency in Arabic is a plus.
Technical Skills
Proficiency in MS Office
Food Safety Level
Level two.
EDUCATION
Technical degree in Hospitality Management, or a related field.
EXPERIENCE
Three to five years of experience in F&B operations, or a similar role.
BEHAVIORAL COMPETENCIES
Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Directs Work
Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
Ensures Accountability
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.
Primary Location
: United Arab Emirates-UAE, Dubai, The Dubai Mall
