Floor Manager
Abu Dhabi, United Arab Emirates Floor Manager
About the job Floor Manager
JOB TITLE:
Floor Manager
POSITION TYPE:
Full Time
REPORTING TO:
General Manager / Operations Manager
OBJECTIVES:
To assist Head Chef in managing Food COGs, labor cost per your department, overall standards, maintenance, sales, Marketing initiatives, training.
To strive for the highest practices in the venue and ensure that Guests receive the best possible overall experience.
To work effectively in a fast-paced environment while displaying excellent organizational and human relations skills.
To maintain a spotless, immaculate, and fully operational Venue at all times, in particular the Floor and waiters areas.
To treat our guests like Superstars! DUTIES:
Ensure that the venue is fully operational daily, maintenance issues should always be communicated to the appropriate AMC contractor and followed up until completion, with a focus on the floor and waiters areas.
Ensure that Floor departments are fully staffed.
Ensure that all waiters, floor support, cleaners and hostesses are consistently trained on company standards, product knowledge and that tests/assessments are recorded.
Ensure that all Floor and Reception training documents & bibles are up to date.
Ensure that all floor employees personal files are up to date with all their training documents, tests results and sign-off sheets.
Conduct an initial interview for any new candidates for your departments and pass any suitable candidates over to the General Manager including line staff or new members of supervisor/management team for the venue.
Ensure that floor staff par levels are always in line with latest updates on par levels reviewed by GM and Ops Manager.
Ensure that all cash outs, banking, and money handling is done as per company procedures.
Spot check PMC on a weekly basis to ensure that batch recipes & wastages are consistently monitored and recorded.
Ensure that all end of probation reviews are conducted for your department and filed with the H.R department once completed.
Conduct staff appraisals every 6 months for all floor employees of the venue; appraisal forms to be submitted to the General Manager/Operations Manager for review and signing off before being placed in the staff members personal file.
Ensure that all floor staff schedules are posted every Wednesday by 6pm for the upcoming week.
Implement and maintain appropriate Floor cleaning schedules in the venue.
To spot check the food quality during service hours.
To be present during special events or large functions in the venue.
Ensure that the holding stock for food and beverage are always kept to a minimal and on par with the levels set by the Operations/Finance department.
Review the variance reports for the venue on a weekly basis.
To develop a strong relationship and good communication with all the departments Solutions Leisure (cost control, I.T, H.R, Finance, Purchasing, etc.)
Develop & maintain an excellent working relationship with suppliers, contractors & partners involved with your venue.
Attend weekly management meeting, and action and complete all tasks for your department that were discussed in the meeting(s).
Attend/organize weekly staff meetings and hold with the entire venue team.
Attend any meetings requested by Solutions Leisure Senior management team.
Ensure that the floats given to the venues always balance out and are always ready for auditing.
Assist the GM in overseeing the security department and the service provided by the contracted company.
Monitor the performance of the venue through verification and analysis of guest satisfaction systems and financial reports.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.
To act as a positive ambassador for the business.
* Carry out any other reasonable request asked by the General Manager and Directors.
