Finance Expert Leasing & Insurance (F&I)

Key Responsibilities

1. Leasing Solutions

• Provide expert guidance on leasing options available to customers, including vehicle leasing terms, conditions, and payment structures.
• Offer tailored leasing plans that best meet the needs of customers, ensuring clarity of terms and transparency.
• Work closely with financial institutions and leasing companies to secure competitive and flexible leasing options for customers.
• Assist customers in understanding the benefits of leasing versus purchasing, offering detailed explanations of the leasing process.

1. Insurance Solutions

• Advise customers on various insurance products, including vehicle insurance, extended warranties, GAP insurance, and other aftermarket products.
• Collaborate with insurance companies to ensure competitive and comprehensive insurance offerings for customers.
• Ensure that all insurance contracts are explained thoroughly to customers and that they understand the terms, coverage, and exclusions.
• Assist in managing the insurance claims process, including working with customers to file claims when needed.

1. Financial Documentation and Compliance

• Ensure all documentation related to leasing agreements and insurance contracts is accurate, complete, and compliant with UAE regulations.
• Process and maintain records of all customer financial agreements related to leasing and insurance, ensuring compliance with dealership policies and legal requirements.
• Stay up-to-date on industry regulations related to leasing and insurance, ensuring the dealership remains fully compliant with all laws.

1. Customer Service and Relationship Management

• Provide exceptional customer service by thoroughly explaining leasing and insurance options, addressing customer concerns, and ensuring customer satisfaction.
• Build and maintain strong relationships with customers, following up to ensure continued satisfaction with leasing and insurance products.
• Handle customer queries or complaints regarding leasing, insurance, or claims efficiently and professionally.

1. Collaboration with Internal Teams

• Work closely with the sales team to ensure a smooth handover of potential leasing and insurance customers.
• Collaborate with the finance and accounting departments to ensure timely processing of all related transactions and accurate financial reporting.
• Provide ongoing support to the dealership in achieving its financial goals related to leasing and insurance sales.

1. Sales and Financial Reporting

• Track and report on leasing and insurance sales performance, contributing to monthly, quarterly, and annual financial reviews.
• Meet and exceed individual and team sales targets related to leasing and insurance products.
• Contribute to dealership profitability by promoting leasing and insurance products and maximizing their sales potential.

1. Training and Development

• Stay informed on new leasing options, insurance products, and financial services to provide customers with the most up-to-date information.
• Participate in training programs related to new leasing/insurance products, finance regulations, and sales techniques.

Skills and Qualifications

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or related fields (Certification in insurance or leasing is a plus).
• Experience:
• At least 3-5 years of experience in the automotive finance industry, with a focus on leasing and insurance products.
• Proven experience in providing customer service and explaining complex financial products in a clear, customer-friendly manner.
• Knowledge:
• Strong understanding of UAE insurance laws, leasing regulations, and automotive financial products.
• Knowledge of leasing structures, terms, and various insurance policies (vehicle, GAP, extended warranties, etc.).
• Skills:
• Excellent communication and interpersonal skills with the ability to build customer relationships.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Ability to work under pressure and meet sales targets.
• Excellent problem-solving and negotiation skills.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with dealership management software and financial systems.