Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that all personnel are kept well informed of department’s objectives and policies.
Supervise and coordinate activities of the Accounts Receivable section.
Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
Recommend transfer of guest accounts to Delinquent Accounts section.
Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
Qualifications
Bachelor's degree in Business Administration, Finance, Accounting, or a related field
Minimum of 3-5 years of experience in accounts receivable or a similar financial role
Proficiency in Microsoft Office suite, particularly Excel, Word, PowerPoint, and Outlook
Strong knowledge of accounting principles and practices
