الوصف الوظيفي
Do you see yourself as a Food Server - Sirocco for Holiday Inn & Suites® Dubai Festival City? Travel is a journey. At Holiday Inn & Suites®, we make guests smile.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.A little taste of your day-to-day: Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures Communicates to his/her superior any difficulties, guest comments and other relevant information Establishes and maintains effective employee working relationships Attends and participates in daily briefings and other meetings as scheduled Attends and participates in training sessions as scheduled Prepares for service by ensuring: Grooming is impeccable and in accordance with ICHG personal presentation standards Outlet equipment is clean Equipment is sorted and stored Glassware is polished Flatware is polished China is clean Waiter stations are prepared Cutlery is placed for buffet and table service Tables are set Reservations are read and familiarized Special occasions are ready Music is on Lighting is on Outlet is ready for service and guest comfort Carries out effective service by ensuring: Guests are greeted and seated Daily specials are explained and upsold Food orders are processed accurately Trays and tray jacks are effectively used Food orders are taken quickly Payment methods are handled accurately Carries out effective beverage service by ensuring: o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o Promoting and selling cocktails to guests o Making and presenting cocktails o Coffee and tea are served hot and in accordance with standard • Take appropriate action to resolve guest complaints • Food and beverage stock is stored in relation to hotel procedures • Performs related duties and special projects as assigned Working areas are cleaned and re-set quickly Bar is clean Used ashtrays are regularly cleaned Guests are conversed with in relation to the food and beverage products What we need from you: Great communication skills Ability to work in a team and in different functions Warm and inviting personality Ability to think calmly under pressure Willingness to learn open-mindedly Willingness to work with a flexible schedule and responds positively to changing requirements includingthe performance of any tasks requested of you Passion of food and curiosity Basic organisation skills in restaurant operationWhat you can expect from usWe give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us, and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
