F&B Server - Events Centre - InterContinental® Hotel Dubai Festival City

Do you see yourself as a F&B Server as part of our Banquets team at InterContinental Hotel® Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff. 
• Executing a setup of tables, chairs, linen, and the rest of the required equipment for the event as per banquet event order and ensuring the space is fully ready to be used, or preparing the allocated event space for the event and executing the service with all the requirements as per banquet event order, ensuring that guest requests are anticipated and all the reasonable guests requests are executed.
• Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager.
• Minimizing wastage (paper, electricity, water, etc.) & breakage (glassware, crockery, cutlery, etc.).
• Promoting positive guest and colleagues relations at all times.
• Monitoring and handling guest complaints by following the company procedures and ensuring guest satisfaction.
• Demonstrating service attributes in accordance with industry expectations and company standards: 
  • Being attentive to guests 
  • Accurately and promptly fulfilling guests requests however busy and whatever time of day. 
  • Anticipating guests' needs
  • Maintaining a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude 
  • Taking appropriate action to resolve guest complaints
• Prompt and proactive personalised service to the customers.
• Following order of equipment related to events layout given by line managers.
• Actively participating in trainings and development programs and maximising opportunities for self and team development.
• Providing information when requested and promoting hotel services, facilities and special events.

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Fluency in the English language - extra language skills would be great, but not essential.
• Your Time management skills will be important to know how to prioritize tasks under pressure.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Experience - ideally you’ll have spent at least one year in a similar position in a 5-star property.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?