F&B Sales Agent - Creations Cakery - Jumeirah Beach Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Job:

As a Creations Cakery Sales Agent, you are responsible to co-ordinate all service requirements addressed to Creations Cakery department, primarily responsible for guest cake/pastries orders via phone or any other ordering devices.

Also punches the cake orders on to the point of sales systems like Micros POS. he/she should also coordinate guests request and delivery notes.

Additionally recognizing repeat guests and following standard procedures.

Purpose:

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquette.
• Should have good knowledge of cakes, pastries and ongoing promotions in another F&B outlet.
• Directly involved in the cake order taking and order placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
• Display excellent conversation skills and selling techniques.
• Pay attention to guest orders.
• Write down all information’s clearly. highlight special request.
• Communicate with the kitchen regarding special cake request.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries, complaints, and all issues in a professional manner.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
• Ensure proper handover is given to the next shift and to the Creations manager.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Ensure proper appearance and grooming while on duty.
• Perform any other assigned reasonable duties and responsibilities as assigned.

About You:

The ideal candidate for this position will have the following experience and qualifications: 

• 2+ years Hospitality experience (preferably within the international hospitality industry)
• Basic Computer Knowledge 
• Proficient in English (Read/Write/Speak – Essential)
• Ability to multitask & work under pressure.
• Passion for driving excellence. 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.