F&B Boutique Manager - Marina Mall Abu Dhabi

Position based in Marina Mall, Abu Dhabi

Your role @ Chanel:

Reportingto the Middle-East & India Fragrance & Beauty Retail Manager, youwillberesponsible of the growth of your business, leading the team, developing clients loyaltywhileensuring compliance with the Brand’s business strategy and image.

Your main responsibilities are:

Team Management and Engagement

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs

Business Development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience

Boutique Operations

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
• Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
• Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
• Ensure company policies and procedures are respected in the boutique
• Liaise with suppliers on boutique supplies
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level

What you will bring:

Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.

Requirements:

You have at least 5 years’ experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.

Fluent English languageskills are a must, Arabic a plus.