الوصف الوظيفي
Job Summary & Purpose:Responsible for the profitability of service center by effectively managing all aspects of KPI, operations,people, channel partners, customers and business development.Key Performance Areas (KPAs) & Principal Accountabilities:1 Responsible for the net profitability of services.2 Identify and negotiate with brands for authorization and increase the portfolio of serviceable brands3 Identify and negotiate with power retailers and channel partners to increase business.4Monitor and review the daily productivity targets along with team leaders and execute to achieve thedesired revenue.5 Monitor and review KPI of brands (TAT, Repeat Repair, Parts consumption) and achieve the daily targets6 Prepare monthly performance reports of each brand and conduct meetings with brand managers.7 Prepare monthly rosters to effectively manage operations.8 Monitor and review call center performance9 Monitor and review the accessory sales and achieve as per the set targets10 Regular communication with channel partners to increase business. Do site meetings as per requirements.11 Work closely with parts team to have reasonable stocks to achieve the TAT12 Identify opportunities to run campaigns to incentivize customers and increase business13 Conduct site visits and regular meetings with team leaders to set the expectations and achieve targets14 Service center related maintenance and improvements to be carried out on time.15 Monitor and review in store systems performance and collate any specific store development requirements16 Handle any escalated customer queries from DED17 Training to service teams to enhance productivity & efficiency18 Monitor and review Repair Parts and Logistics operationsRequirementsExperience (Yrs& Field) : 5-7 years’ experience managing operations and business development.Educational Qualification : Graduate/Diploma/Engineering degree.Skills & Abilities:Interpersonal skills: Actively listens and speaks effectively and respectfully to others.Customer focus: Keeps the customer all the time while making decisions.Desire to learn: Seeks to acquire new knowledge to improve and developDetail orientation: Completes tasks accurately with eye towards quality, processand procedures.Reliability: Completes tasks and achieves results with minimum oversight.
