Contact the clients and try to take appointments to hand over their units.
Handle all complaints and client queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines
Liaise as client interface and main contact point throughout the physical property handover to deliver a positive client experience.
Help the client through the property handover process once the handover legal and financial formalities are completed.
Manage appointments with the clients for viewing/snagging and assist with any DLP warranty service request or issues.
Follow-up with the QA team for the snag rectification and update the client and system.
Coordinate with other departments to ensure client requirements are met and company obligations are delivered.
Create the documents, invoices and all the paperwork regarding the handover process.
Validate FF&E and OS&E and obtain customer sign off.
Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.
Inspect ready units along with the client during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
Update client on the facilities/amenities/retail outlets available in their community.
Hand over keys, manuals and other relevant documents to clients after verification of the necessary documents.
Policies, Systems, Processes & Procedures:
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.
Continuous Improvement:
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction
Reporting:
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
