Executive-Handover

Key Responsibilities:

Handover Process Management

• Coordinate and schedule property handovers with buyers.
• Coordinate property inspections before handover to ensure quality standards are met.
• Guide clients through the handover process, explaining necessary documentation and procedures.
• Address and resolve any last-minute issues related to the property.

Client Communication & Customer Service

• Serve as the primary point of contact for Russian and Chinese-speaking clients.
• Provide clear and professional communication regarding handover timelines, legal procedures, and property details.
• Address and resolve customer concerns efficiently, ensuring a positive client experience.
• Educate buyers on property management, maintenance guidelines, and warranty policies.

Documentation & Compliance

• Assist in preparing and verifying handover documentation, including contracts and legal papers.
• Ensure compliance with company policies, real estate regulations, and local property laws.
• Work closely with legal and finance teams to facilitate smooth ownership transfers.

Coordination & Reporting

• Liaise with internal teams (engineering, customer service, sales, etc.) to ensure a smooth handover process.
• Maintain accurate records of all handover transactions and client communications.

Provide regular reports on handover progress, customer feedback, and any recurring issues.