•Receive and record all customer disputes and other feedback type received by any
means necessary as long as the right data is provided.
•Assessing the risk level of all cases
•Resolving all cases by referring to all KHDA relevant laws.
•Investigating low and medium risk disputes and producing good quality, timely decisions.
•Assigning high risk disputes to the concerned department.
•Liaison with key teams across KHDA departments to progress investigations to resolution.
•To undertake customer satisfaction by contacting previous complainants for their comments on the procedure and the way in which the complaint was dealt with Conduct Customer satisfaction surveys as required.
•To ensure customer confidentiality during and after handling their cases.
•Bachelor’s degree in or in any related field.Fresh Graduates
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.