· Meeting Customers for site survey and Diversey requirements.
· Aligning with customer on the installation plans and schedule.
· Preparing all tools and local materials required for the installations.
· Making sure all utilities requirements have been provided and met by the customers.
· Installation of all Diversey Dosing unit and making all safety standards are followed.
· Making sure all Safety and PPE requirement are followed all times.
· Reading technical manuals and diagrams, liaising with machine supplier during testing and commissioning of new machine and dosing installation.
· Running test of dosing equipment and calibration together with TCS Application Team.
· Communication to customers site engineers and operation supervisors during every visits.
· Providing reports to customers every visits.
· Attending all breakdown call within the day.
· Troubleshooting and repair of all Diversey Dosing units and identifying washer signals.
· Attending 24hr hotline number for big Commercial Laundry customers breakdowns and technical requirements.
· Conducting PMS to all Diversey dosing equipment and providing pms reports to customers.
· Responsible for maintaining enough spare parts Van Stock and replenish if required.
· Proving spare parts requirement to Team Leads to replenish.
· Attending technical and safety training workshop for enhancement or refresher.
· Responsible for removal of old laundry dosing unit for refurbishment or phasing out if obsolete.
· Giving recommendation to Sales Team regarding Diversey equipment requirement and sku