EKAS was started in 2000 with some 200 staff who moved over from Dnata; in 2010. The department is now the largest ground-based department in the airline with some 4000 staff, half of whom are based in Dubai and half in our outstations.
As the senior Emirates dispatch representative, you will co-ordinate all functions of each aircraft turnaround, driving and motivating those involved to achieve safe and punctual departures of Emirates flights whilst maximising the payload, in compliance with all regulatory requirements. Act as the primary point of contact at the aircraft for all Group stakeholders, Government departments and external agencies such as DNATA, DCA, Flight Operations and Service Delivery
In this role, you will:
• Makes decisions on key operational issues such as the offload of passengers and/or baggage and cargo to ensure that the Emirates flight schedule is maintained in accordance with the published precision timing schedule (PTS). Takes accountability for, and has authority to make decisions on the acceptance of last minute or delayed loads that could potentially delay flight departures. Follows the flight briefing and establishes, in consultation with the Emirates Hub Control Duty Manager, when a delay is acceptable operationally and commercially.
• Responsible for ensuring safety compliance standards are practiced by all Ground Service providers involved in activities on or around the Emirates aircraft. Is accountable to ensure that any unsafe practices are immediately ceased and reported as required via Ground Safety Reports so that corrective and preventative actions can be implemented to reduce risk.
• Ensures that all passenger and deadload details are reconciled against actual loading/boarding and accounted for on the flight Load sheet prior to release of the aircraft. Has authority to delay the departure of the flight until all figures are correctly accounted on flight documents.
• Plans a strategy for flight departures prior to commencing any precision timing activities after seeking and interpreting a full flight briefing (e.g. en route restrictions, flight crew limitations etc) via Emirates Hub Control Centre (HCC). Conducts a briefing to all stakeholders involved in the flight departure and establishes any operational shortfalls, organising immediate remedial solutions within acceptable standards so that an on time departure can be achieved.
• Manages the departure flight process by leading the EK and dnata teams with a can do attitude that inspires those around them while consistently seeking to optimise the on time performance and/or maximise the payload. Evaluates any anticipated delays to identify opportunities to further maximise payload revenue and enhance customer service.
• Maintains full contact with Hub Control Centre in the NCC via the tetra radio network and/or the personal digital assistant (PDA) to allow full transparency of the critical path of the flight departure. This enables the Network Control Centre (NCC) to streamline the base station and network operations through effective tactical decision making.
• Through on going relationships with flight handling agencies, such as fuelling companies, dnata and EK flight catering, identify and recommend improvements to procedures and/or standards of safety and security to the EKAS Operations Services Management so that the airline can consistently deliver the highest operational standards in the industry.
• Has full autonomy in the allocation of delay codes and timings for any off schedule departures. This is done by fully investigating PTS schedule failures so that accurate trends can be assessed for future service level improvements.