Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.
1. Digital Transformation Strategy
• Strategic Vision: Ability to develop and communicate a clear digital transformation strategy that aligns with the organization’s business objectives.
2. Understanding of E-service Technologies
• Cloud Computing: Knowledge of cloud platforms (AWS, Microsoft Azure, Google Cloud) and how they enable the delivery of scalable, flexible, and cost-effective e-services.
• Digital Platforms & Tools: Familiarity with tools such as customer relationship management (CRM) systems, service management platforms, self-service portals, and chatbots that are used in delivering e-services.
• Automation & AI: Experience in integrating automation technologies (RPA, workflow automation) and artificial intelligence (AI) (e.g., chatbots, predictive analytics) into service delivery to enhance efficiency and reduce human intervention.
3. Customer Experience (CX) Design
• Customer Journey Mapping: Ability to design and map end-to-end digital customer journeys, identifying key touchpoints for e-service delivery and areas for improvement.
• User-Centric Design: Expertise in user experience (UX) design to ensure digital interfaces are intuitive, accessible, and deliver a seamless customer experience across web and mobile platforms.
4. E-service Implementation & Integration
• Service Delivery Models: Expertise in various e-service delivery models such as SaaS, PaaS, and cloud-based applications, ensuring that these services meet the organization’s operational needs.
• System Integration: Proficiency in integrating e-services with existing systems, such as CRM, ERP, and business intelligence tools, ensuring seamless workflows and data exchange across platforms.
• API Management: Knowledge of API technologies to enable the integration of e-services with external applications and platforms.
5. Process Optimization & Workflow Automation
• Business Process Re-engineering (BPR): Ability to evaluate and redesign business processes to be more efficient and effective in a digital environment.
• Robotic Process Automation (RPA): Familiarity with RPA tools (e.g., UiPath, Automation Anywhere) to automate repetitive tasks within e-services and streamline operations.
6. Data Management & Analytics
• Data Integration & Quality: Knowledge of how to integrate and manage big data and structured/unstructured data across different systems and platforms, ensuring accurate and accessible data.
• Personalization: Ability to leverage customer data and behavior analytics to deliver personalized e-services, enhancing customer satisfaction and engagement.
7. Cybersecurity & Data Privacy
• Security Protocols: Knowledge of cybersecurity best practices for e-services, ensuring that all digital services are secure from breaches and cyberattacks.
• Data Privacy Compliance: Familiarity with regulatory compliance (e.g., GDPR, CCPA) and the implementation of data protection measures to ensure that e-services meet legal and ethical standards.
• Identity Management: Experience in identity and access management (IAM), ensuring secure user authentication and authorization across digital services.
8. Project Management & Execution
• Project Planning: Strong project management skills, with the ability to define scope, set timelines, allocate resources, and ensure on-time delivery of e-service transformation projects.
• Agile & Scrum: Proficiency in Agile methodologies and the ability to manage e-service transformations using Scrum, facilitating collaboration and flexibility.
9. Business & Financial Acumen
• Cost-Benefit Analysis: Ability to conduct financial assessments of e-service solutions, ensuring that the investment in digital transformation delivers a strong return on investment (ROI).
10. Innovation & Trends in Digital Services
• Emerging Technologies: Knowledge of emerging trends in digital transformation, such as blockchain, 5G, IoT, and VR/AR, and how they can be integrated into e-services.
• Innovative Service Models: Expertise in designing innovative e-service models to meet evolving customer expectations, such as subscription-based services or on-demand digital services.
• Future-proofing: Ability to identify future technology trends and scalable solutions that ensure e-services can evolve and meet long-term customer and business needs.
11. Stakeholder Management & Collaboration
• Stakeholder Engagement: Strong communication skills to engage with internal stakeholders (e.g., senior leadership, business units) and external stakeholders (e.g., customers, partners, vendors) in the planning and execution of digital transformation initiatives.
• User Training & Support: Expertise in developing training programs for employees and endusers, ensuring they are equipped to effectively use the new e-services and systems.
12. Performance Monitoring & Continuous Improvement
• Key Performance Indicators (KPIs): Ability to define and track KPIs to measure the success of e-services, focusing on factors like customer satisfaction, operational efficiency, and service uptime.
• Continuous Improvement: Knowledge of continuous improvement frameworks such as Kaizen to refine and enhance e-services over time, ensuring they stay aligned with evolving customer needs and business goals.
Tools & Technologies:
• Digital Transformation Platforms: Microsoft Power Platform, ServiceNow, Salesforce.
• Cloud Services: Microsoft Azure, AWS, Google Cloud.
• Automation Tools: Microsoft Power Platform, UiPath, Automation Anywhere, Blue Prism.
• Customer Service Tools: ServiceNow, Ivanti, Zendesk, Freshdesk, LiveChat.
• Data Analytics & Reporting: Tableau, Power BI, Google Analytics.
• Security & Privacy Tools: F5, Palo Alto Networks, McAfee.