الوصف الوظيفي
Job Summary & Purpose: To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top lineKey Performance Areas (KPAs) & Principal Accountabilities:1 Lead, inspire and motivate store teams to achieve top line target and front end margins2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency3 Checking the display and merchandising of stock (e.g. correctness of price ticket)4 Ensure that the prices changes are updated and reflected correctly on the merchandise5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store6 Ensure that the stocks/merchandise are received on time at the floor from inventory7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise9 Tracking the conversion rates at the department level/individual level10 Responsible for handling and resolving escalated customer complaints and queries11 Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager13 Training & Succession planning of the team members14 Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.15 Check staff’s grooming/discipline and punctuality16 Adherence to the checklists and processes (staff discount policy, store opening/closing etc)17 MAMR adherence18 Conducting One O Ones on a regular basisRequirementsExperience(Yrs& Field):3+ years of experience in Retail Electronics background and 1 year of people managementEducational Qualification: Preferably Graduate,Professional Certifications Retail ManagementSkills & Abilities: Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
