A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.
KEY ROLES & RESPONSIBILITIES
· Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
· Assist the Front Office Manager in all aspects of his/her duties
· Ensure repeat guests and other VIPs receive special attention and recognition
· Control room availability, room types, accuracy of room count and rate categories
· Maximize occupancy, revenue & average rate while maintaining high service standards
· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
· Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
· Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
· Know system recovery procedures
· Interpret computer reports and compile relevant statistics for front office
· Approve upgrades and special amenities in absence of manager
· Maintain inter-departmental relationships to ensure seamless customer service
· Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
· Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
· Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
· Work with the HR Manager to ensure productive departmental performance
· Work with Finance in the preparation and management of the department’s budget
· Adhere to OH&S policies and procedures and ensure all direct reports do the same
PERSONAL ATTRIBUTES
· Good organisational skills
· Good level of engagement with residents
· Ability to manage a multi-cultural workforce
· Excellent leadership & communication skills
· Display high levels of integrity, dedication and support for continuous improvement
· Flexible management style to meet the challenges of a changing work environment
· Good knowledge of the entire Front Office Operations
· Must be a self-starter, coach & mentor who can motivate the Team to perform their best
· Knowledge of Opera Property Management System preferred
QUALIFICATIONS
· Degree from School for Tourism & Hotel Management
EXPERIENCE
· Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
Raffles Dubai, Sheikh Rashid Road
