DPG_Customer Care.Executive - Terminations and Settlement

Job Purpose

The job holder will be responsible to support and liaise with government bodies to ensure compliance with regulations issued by RERA and Dubai Land Department to process terminations and settlements of defaulters in-order to achieve department strategic objectives

Key Accountabilities

• Build and nurture strong relationships with government authorities to facilitate a seamless and efficient working process, ensuring projects are carried out without delays or objections.
• Effectively communicate with relevant government bodies such as DLD and RERA, expediting formalities and timely processing of documents to streamline administrative procedures.
• Submit all necessary documentation for project registration, termination, property modifications, and other applications to RERA and DLD, ensuring compliance with required regulations.
• Support the section head in executing title transfers and resale procedures for both ready and off-plan properties to ensure a smooth and compliant process.
• Liaise with project owners to obtain completion certificates for projects, ensuring all necessary requirements are met.
• Collaborate with the customer care department to handle termination processes for defaulters. Prepare termination cases, send termination notices to customers, and collect required documents for final submissions to obtain termination letters.
• Work closely with the Finance Department and Customer Relations Management Department to manage defaulter cases efficiently.
• Maintain accurate record logs and registers for all transactions related to government authorities, terminations, and settlements.
• Collaborate with legal and compliance teams to handle termination-related matters, ensuring compliance with relevant regulations and legal requirements.
• Gather relevant data and prepare comprehensive reports on terminations and settlements for senior management, enabling effective decision-making.
• Maintain positive and professional interactions with customers during the termination process, providing satisfactory resolutions to inquiries and concerns.

Qualifications, Experiences, Skills:

Bachelor’s degree in Finance/ Accounting/ Business Administration; Master’s degree preferred

Knowledge of legal regulations and procedures related to terminations and receivable management.

Minimum Experience (number of years):                 

Min 2-4 years’ experience with at-least 2years experience in optimizing termination processes for efficiency and effectiveness

Job Specific Skills:           

• Proficient in CRM system (YARDI)/ Sales force, MS Office suite, particularly MS Excel for data and reporting.
• Excellent verbal and written communication skills.
• Customer Centric approach
• Detail-oriented and Team player
• Excellent time management skills
• Relationship building
• Be able to handle multiple tasks and meet deadlines.
• Ability to prioritize collections efforts based on the urgency of outstanding payments.