Director Workplace Management – Region Emerging Markets
Purpose & Overall Relevance for the Organization:
Workplaces is responsible for the active management of the Global Real Estate Portfolio including leases and transactions of all the properties, all design, construction and operations for offices, showrooms and DC’s for adidas.
The Director Workplace Management is responsible for the strategic and conceptual development and operation of the assigned service areas of the adidas locations in the region Europe, Emerging Markets, Japan & South Korea . This role will set the highest standards for the operation of facilities and generate “best practices” as leading example for other sites. This role also includes Retail FM.
Key Responsibilities:
Lead various tasks with high complexity and regional / functional responsibility that require in-depth operational experience in the respective area.
Ensure the operators responsibility and the employer obligations with regard to occupational safety and health protection for the respective areas of responsibility, as well as the support of occupational safety in the company, in accordance with the applicable laws and guidelines and minimizing possible risks. A detailed description of the duties and tasks can be found in the IMS Policy Annex "Health and Safety" and in Corporate Security Policies.
Lead, create, manage and deliver consistent, first-class facility management service standards (technical and infrastructural FM) of the adidas locations in the region within the agreed budgets, schedules and scope, focusing on experience, expectations and our customer’s (our departments and employees) requirements regarding the best work environment for adidas employees.
Full ownership of the effective operation and continuous development of building system procedures and programs.
Identify and manage relationships with key stakeholders and build a broad network that integrates relevant departments within Workplaces and adidas to implement and embed organizational changes.
Lead, create, manage and deliver measures and structures for the consistent improvement of the "Workplace Experience", as well as support the "Integrated Management System" actively.
Creation and compliance with regional performance indicators (KPIs) and service level agreements (SLAs).
Identify, define and realize potential savings in the service areas. Optimization of IT-based processing and internal processes so that employees can concentrate on their core tasks.
Manage, coach, develop and train team members, input into performance reviews, provide feedback and allocate work considering complexity and experience level.
Drive team performance through setting clear expectations and priority management.
Foster team behaviour that drives learning and continuous improvement.
Ensure good and reliable cooperation between the individual teams.
Key Relationships:
Senior leadership team EM
SVP Workplaces
adidas employees
Labour Relations / Works Council
Workplaces regional operation leaders
Workplaces global teams
Respective business functions (GOPS, Finance, IT, Brands, Sales, Security, …)
Authorities
External suppliers
Landlords
Knowledge, Skills and Abilities:
Ability to think outside the box to ensure continuous, strategic and conceptual improvement, as well as to implement an end-to-end mindset
Ability to provide a clear framework for the work of team members / project teams
Leading teams from various areas
Ability to coach, lead and lead (project) teams
Proactive and impact-oriented way of thinking e.g. transfer ideas into reality
Ability to think through challenges with a global perspective, think globally, act regionally
Ability to control yourself on tight deadlines and to deal effectively with critical situations
Ability to work in a fast-moving environment with different international cultures
Business mind-set: Strong numerical and analytical skills, experience in finance
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Knowledge of controlling systems and integrated workplace management systems (IWMS)
Strong communication (written and verbal) in English and moderation skills (small and large groups), especially when dealing with different business levels
Focus on service and customer satisfaction, leadership / leadership culture
Motivated, proactive and innovative implementation of corporate goals
Project management, quality management and purchasing experience
Requisite Education and Experience / Minimum Qualifications:
University degree with a focus on facility management, hotel management, industrial engineer, economics or related fields or equivalent combination of training and experience
At least 10 years of professional experience in the field of facility management, hotel management or equivalent
Experience in medium to large project or program management
Proven knowledge of reactive and preventive maintenance and repair of buildings, technical building equipment, infrastructure as well as storage and conveyor technology
At least 6 years of experience in leading large teams in the areas of maintenance, plant security, catering, services and fleet management