Director of Learning & Development

As the Learning & Development Director, you will lead the strategic vision for fostering a robust learning culture within the hotel while managing and inspiring the Human Resources team. This critical role is central to driving talent development initiatives, enhancing organizational performance, and promoting a culture of excellence in alignment with the hotel’s prestigious 5-star standards.

Key Responsibilities

• Develop and execute a comprehensive Learning & Development strategy aligned with the hotel’s business objectives and the company’s brand standards.
• Identify training needs through quality assurance analysis, performance evaluations, guest feedback, and collaboration with departmental leaders.
• Design, implement, and evaluate leadership development initiatives to nurture current and future leaders.
• Oversee and deliver training programs focusing on service excellence, soft skills, technical skills, and brand standards.
• Collaborate with the Corporate Director of Learning & Development on projects and initiatives for future company-wide strategies.
• Lead the HR team to ensure efficient operations aligned with the hotel’s strategic goals.
• Implement initiatives to cultivate a positive workplace culture, driving employee engagement and retention.