Director of Front Office

DIRECTOR OF FRONT OFFICE - ABU DHABI, UAE

We are currently seeking a passionate and dynamic guest focused Director of Front Office professional who prides themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions for guests.As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity.This position requires a dynamic individual with exceptional organizational skills and the ability to lead a team to achieve top-tier customer satisfaction. The role encompasses a wide range of duties from managing staff to ensuring the efficiency and effectiveness of front desk operations. As the face of the organisation, the Front Office Director must exhibit a professional demeanor, outstanding communication skills, and a keen eye for detail.

Responsibilities not limited to:

• Oversee the daily operations of the front office department.
• Ensure exceptional guest service is consistently delivered.
• Manage front office staff, including hiring, training, and scheduling.
• Implement and monitor policies and procedures to maintain efficiency.
• Coordinate with other departments to facilitate smooth operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain occupancy and room rates to optimize revenue.
• Prepare and manage the department budget.
• Conduct regular staff meetings and performance evaluations.
• Ensure compliance with health and safety regulations.
• Monitor key performance metrics and develop improvement strategies.
• Oversee inventory management for front office supplies.

Qualifications & Experience:

• Bachelor's degree in hospitality management or related field.
• 5+ years of experience in hotel front office operations, with at least two years of management/supervisory experience.
• Ability to work flexible hours, including nights and weekends.
• Proficiency in hotel management software.
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proven track record of managing budgets and financial performance.
• Familiarity with local and international hotel regulations.
• Strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Excellent customer service skills.
• Strong organizational skills.

Salary: AED13K-15K + benefits