Director of F&B Operations - Food & Beverage - Zabeel House The Greens by Jumeirah

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. 

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About You:

• Assist in organizing and administering functions across the Food & Beverage and Culinary Departments, ensuring compliance with Jumeirah standards.
• Support the implementation of programs, policies, and procedures to uphold departmental objectives and Jumeirah standards.
• Cascade departmental objectives to colleagues and ensure awareness of Jumeirah International's vision, mission, and guiding principles.
• Assist in establishing performance standards and job descriptions for service and culinary colleagues, fostering excellence in service delivery.
• Coordinate special promotions and provide administrative support as needed to enhance hotel profitability.
• Participate in PR activities and promotional events to elevate the property’s image and profitability.
• Maintain up-to-date hard copies of departmental SOPs and ensure acknowledgment of new or amended documents through Q-Pulse.
• Facilitate effective communication and collaboration with outlet managers, chef de cuisine and other departmental management.
• Monitor the profitability of all Food and Beverage outlets and culinary, identifying areas for improvement and implementing corrective measures.
• Assist outlet managers and chef de cuisines in planning and executing sales and promotional activities, staying abreast of market needs and trends to maximize revenues.
• Act as the senior operations lead for the property, serving as the key point of contact in the General Manager's absence, ensuring smooth operational continuity and decision-making.
• Lead cross-departmental initiatives to enhance guest satisfaction and operational efficiency, driving alignment with the hotel’s service and profitability objectives.

Technical competencies

• Software competencies – Microsoft Office programs (Advanced)

Behavioral competencies 

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills 
• Detail orientated