Director - IT Customer Experience - Jumeirah Group & Corporate (National Talent)

About Jumeirah and Jumeirah Group & Corporate:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras.

The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen for a Director - IT. This role is responsible for overseeing the IT strategies, development, and operations of the company's digital channels, including websites, mobile apps, and other guest-facing digital applications. The ideal candidate will have a strong technical background, exceptional people management skills, and extensive experience in stakeholder management within a corporate environment

Your key responsibilities will include:

• Strategy and Vision: 
• Develop and execute a comprehensive IT strategy for digital channels that aligns with the company’s business goals and enhances the guest experience
• Architecture and Integration: 
• Oversee the architecture and integration of digital channels with other internal and external systems, ensuring seamless and secure data flow
• Vendor Management: 
• Lead the selection and management of technology vendors and service providers, ensuring that partnerships align with the company's strategic goals and deliver value. 
• Quality Assurance: 
• Implement robust quality assurance processes to ensure that all digital channels meet the highest standards of usability, functionality, and reliability.
• Performance Optimization: 
• Continuously monitor and optimize the performance of digital channels, using analytics and user feedback to drive improvements. 
• Cybersecurity: 
• Develop and implement comprehensive cybersecurity strategies to protect digital assets and guest data, ensuring compliance with relevant regulations
• Collaboration: 
• Collaborate with business units, marketing teams, and other stakeholders to understand and address their digital needs and priorities. 
• Communication: Communicate effectively with senior leadership, providing updates on IT initiatives, project statuses, and strategic developments. 
• Continuous Improvement: 
• Apply a continuous improvement mindset, using data and feedback to refine processes and enhance the effectiveness of digital channels. 
• Market Analysis: 
• Stay informed about industry trends, competitor activities, and technological advancements, using this information to shape IT strategies and initiatives

About you: 

The ideal candidate for this position will have the following experience:

• UAE National as per government requirements.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field.  
• Minimum of 10 years of experience in IT management, with a focus on digital channels and guest-facing applications, preferably within the hospitality industry. 
• Proven expertise in web and mobile app development, content management systems (e.g., Sitecore, Drupal, Adobe, Contentful), and cloud technologies. 
• Strong understanding of cybersecurity and data protection practices. 
• Demonstrated ability to lead and inspire a high-performing IT team. 
• Experience in managing large-scale projects and budgets
• Excellent verbal and written communication skills, with the ability to effectively present to and influence senior stakeholders. 
• Strong analytical and problem-solving abilities, with a track record of driving innovative solutions

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.