Job Title:
Digital Content Strategy Manager
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Experience the power of a game-changing career.
We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We’re deep in technology, strategy and creative. We need a versatile, experienced, digital content strategy manager who can develop content strategy that prioritizes customer needs, user experience, and business goals.
Our ideal candidate is a collaborative, skilled, and independent content strategy leader that understands all the different aspects (product, design, development, SEO, etc.) that influence a content strategy and how to lead a team of copywriters to execute their vision. While not specifically a content publisher, candidates should have an understanding of CMS platforms and the content entry process as well as copywriting, generative AI, and publishing practices. This is a management level role that will help grow our UAE team, with future opportunities for career development.
Responsibilities
- Working understanding of technical SEO and how it impacts the content strategy
- Understanding the connection between content, delivery technologies, and design
- Understand key customer journeys associated with brands and be able to leverage data insights when defining content strategies
- Knowledge about content component modeling and ability to work with UI/UX designers to make improvements and suggest existing/new modules
- Gather current messaging and style guide assets and/or help create and define assets for key messaging to initiate and implement content strategy
- Excellent understanding of information architecture, page content hierarchy and taxonomy
- Defining and descoping campaign briefs, content inputs, new projects for the copy and publishing teams
- Develop content strategy that prioritizes customer needs, user experience, and business goals
- Demonstrated curiosity and ideas for how generative AI can optimize content delivery at scale
- Be the leading voice for the content strategy by facilitating brainstorming workshops with the client
- Ability to take a client-provided creative campaign brief and plan the cross-channel content execution for web, app, SAS and CRM
- Ability to lead teams of content creators and publishers to deliver on a creative brief
- Interview stakeholders to define content and messaging goals and success metrics for each product launch or campaign
- Ability to collaborate with extended teams and build stakeholder relationships that positively impact & influence business goals
Required Skills
- Excellent English and Arabic writing and proofreading skills
- Strong understanding of content management systems (CMS) such as Adobe, WordPress, Magento, and Shopify, as well as digital, social media, and CRM platforms, to create content components/artifacts that function effectively in those environments
- Strong research skills and natural curiosity – may be asked to train-up on specific client technologies
- Strong presentation and interviewing skills
- Strong organization and documentation skills
- Proficiency in MS Office tools
- Managerial and team lead experience leading teams of writers and publishers
- Excellent time management and organizational skills
- Excellent stakeholder/client management skills
- Effectively manage work allocations and coordinate with the publishing team lead to ensure priorities are met
- Creative and collaborative engagement style
- Beginner to intermediate knowledge of generative AI tools and practices
- Ability to manage and monitor teams’ work, coach and mentor writers where needed
- Ability to identify, plan and manage content requirements end-to-end on projects
- Ability to create content directly in PowerPoint slide templates and make content fit elegantly into established slide designs for executive reports and presentations
- Working knowledge of UI/UX collaboration tools like Zeplin and Figma is a plus
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Arabic
Time Type:
Full time
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