Digital and Service Offering Manager, APAC and Middle East (APM) page is loaded
Digital and Service Offering Manager, APAC and Middle East (APM)
locationsDubaiDaerah Khusus Ibukota JakartaSingaporePetaling JayaRiyadh time typeFull time posted onVandaag geplaatst job requisition idR0642945
Company:
Service and Digital Offering Manager is responsible for the development and deployment of digital and service offerings to Frontlines and Units in KONE Asia Pacific, Middle East, South Africa and Turkey (APM).
1. Service and digital offering management
Manages the end-to-end development and/or deployment of a portfolio of digital and service offering. Key activities include:
Defines Area’s end-to-end strategy of assigned offering portfolio based on market assessment and feedback from Units. Gather and evaluate Unit business requirements and conduct fit-gap analysis of global offerings, collaborate with Global teams to ensure that the offerings are fit-for-purpose for the Area. Participates in technical development activities where required. Manage and drives offering scope and roadmap. Develop go-to-market strategy for assigned offering portfolio – customer value proposition, target segments/ customer profile, pricing and offering bundles etc. Follows up and takes corrective actions on offering performance and quality. Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in assigned offering portfolio.
2. Customer relationship management and sales support
Supports units in:
Creating support material for Sales Managers and Salespersons in defining, specifying and communicating KONE benefits and advantages of service and digital offerings. Identifying and describing benefits and advantages of offerings to customers in different segments where relevant. Developing marketing activities and campaigns Achieving targets and analyzing and maintaining service and digital offerings - product and pricing data, sales and tendering tools and pricing guidelines.
Be the subject matter expert for service and digital offerings and supports Units in customer early engagements, tender interviews and other activities as required to achieve deployment success.
Required Skills:
Good understanding of technology/ digital topics (e.g. predictive maintenance, cybersecurity, APIs, data visualization etc), prior technical experience in capacities such as product development/ management.
Knowledge of digital product development cycles, agile methodologies.
Knowledge of product life-cycle management, methodology and tools
Preferred Skills:
Presentation and communication skills
Service and digital offering knowledge
Sales, pricing, marketing and customer relationship management knowledge
Knowledge of markets in APM
Development and growth opportunities within a global organization.
Warm and friendly international working environment, covering
Being part of an industry leader in sustainability.
If you would like to be considered for this role, please submit your application by 26 November 2024.
Note: This role is based in one of the APM countries, depending on the location of the shortlisted candidate.
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Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.
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