What you will do:
• Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact.
• Responsible for customer and production planning including giving price information.
• Responsible for all work order administration including invoicing of warranty/goodwill, insurance cases and leasing companies.
• Responsible for identifying and ordering of parts, together with workshop support if needed.
• Responsible for following Volvo methods when performing all types of jobs in the workshop.
• Responsible for following local workshop standards and routines.
• Value added service sales.
• Advising customers on the ongoing campaigns.
• Offer value added service to customers and ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.
• Responsible for performing product design specification and installing accessories for customers as well as the sales department.
• Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.
• Perform extended core service (ECS).
• Responsible for performing external car wash on workshop customers' cars.
• Responsible for reporting faults or deviations in the Volvo systems to Volvo to ensure that corrective actions can be taken.
• Attend daily meeting and contribute to continuous improvement through identification of problems
• Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with team.
• Responsible for following up on the customers a few days after the workshop visit to fix the customer vehicle for the first time with dealer standards.
• Knowledge of standard operating procedures and problem-solving skills in resolving repair jobs.
• Capability to handle special tools and equipment.
• Capacity for E-Learning and training and development plans.
• Ability to use workshop manuals and understand wiring diagrams.
Required Skills to be successful:
1.- Automotive experience.
2.- Technical skills.
3.- Experience with service and maintenance in the workshop.
4.- Customer management experience.
About the Team:
What equips you for the role:
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
