Delivery Manager

Overview 

We are looking for a highly organized and proactive Delivery Manager to join our team. The Delivery Manager will be responsible for ensuring the successful delivery of projects and services, coordinating with cross-functional teams, managing client relationships, and maintaining high standards of quality and efficiency. This role requires excellent project management skills, strong communication abilities, and a customer-centric approach.

Key responsibilities and accountabilities

Project Planning and Execution:

• Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
• Monitor project progress and make adjustments as necessary to ensure successful project completion.

Team Coordination and Leadership:

• Lead and manage project teams, ensuring effective collaboration and communication among team members.
• Assign tasks and responsibilities, set clear goals, and provide guidance and support to team members.
• Conduct regular team meetings to review project status, address issues, and ensure alignment on project objectives.

Client and Stakeholder Management:

• Build and maintain strong relationships with clients and stakeholders, acting as the primary point of contact for project-related matters.
• Communicate project updates, deliverables, and potential risks to clients and stakeholders in a clear and timely manner.
• Gather client requirements and feedback to ensure project deliverables meet or exceed expectations.

Quality Assurance:

• Implement and enforce quality assurance processes to ensure project deliverables meet high standards of quality and performance.
• Conduct regular reviews and assessments of project outputs to identify areas for improvement.
• Ensure compliance with industry standards, best practices, and company policies.

Risk Management:

• Identify potential risks and issues related to project delivery and develop mitigation strategies.
• Monitor and manage risks throughout the project lifecycle, taking proactive steps to minimize their impact.
• Maintain a risk register and ensure all risks are documented and communicated to relevant stakeholders.

Continuous Improvement:

• Promote a culture of continuous improvement within the project team and across the organization.
• Gather feedback from clients, team members, and stakeholders to identify opportunities for process enhancements.
• Implement best practices and lessons learned from previous projects to improve future project delivery. 

Requirements

• Bachelor’s degree in Business, IT, Project Management, or a related field.
• Proven experience (typically 5+ years) in project management, delivery management, or a related role.
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Excellent organizational and time management skills.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in project management software and tools (e.g., Microsoft Project, JIRA, etc).
• Project Management Professional (PMP) or equivalent certification is a plus.
• Knowledge of IT service management frameworks.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.