Delivery Administrator
Full-time
Company Description
Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.
It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.
Job Description
Delivery Administrator – Informa Connect
Job Title: Delivery Administrator – Exhibitions / Tradeshows / Consumer Events / Conferences
Division: SME Dubai
Department: Exhibition / Conference Portfolio
Reports To: Head of Delivery – Conferences or Exhibitions
Directs and/or has overall insight into facility, contractor, operational, production, and food and beverage activities for assigned events. Is responsible for related functions from inception to completion, including performing initial site research and proposals, and ensuring all contractual arrangements for vendor services have been implemented. Attends assigned shows/conferences and is responsible for coordinating on-site operations. Manages, trains, monitors and develops staff assigned to the event.
Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.
Delivery (30%)
Personally lead & deliver on an agreed number of experiences per year as well as oversight and management of the delivery on your allocated regional portfolio of events.
Understand all end-to-end processes for delivery of in person, hybrid, and digital experiences
Continually review processes and practice to identify obsolete workflows and tools with little customer value or ROI and feedback to the VP, Delivery
Researches and Negotiates potential and existing show locations and venues; prepares site/facility proposals and makes recommendations
In Conjunction with the Brand Director, develops the annual budgets, monthly forecasts, actual spend, ROI and cost savings.
Oversees Event Floorplan (inclusive of meeting rooms and Exhibit Hall). Works with Expo Lead to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements.
Work with Housing Agency to identify Hotel Blocks, ensure all Informa Connect standards are included in contract and monitor and manage hotel blocks throughout the event process.
Will be able to recruit and train temporary staff to help execute events. This will include developing and updating training materials for the exhibition function
Collaboration/Best Practice (10%)
Become a trusted partner with your Brand(s) with regular engagement and feedback to build an effective working relationship
Ensure there is full adoption of agreed processes of new, integrated end-to-end delivery process and SOP for your region
Build a customer-first approach that provides efficient, effective and value add service to our vertical and regional brand teams
Event Intelligence (Technology, Platforms & Registration) (50%)
Play a key role in the adoption and success of our core technology platforms for live and on-demand experiences
Work closely with the Event Intelligence Manager to plan resource requirements for all events
Health & Safety, Supplier Partnerships, Legal, Sustainability & DEI (10%)
Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events) and embedding our inclusive behaviors into your team culture and practices
Mitigate risk of attrition with key categories of spend (venues, bedroom blocks) through continuous monitoring of hotel blocks with key deadlines identified
Ensure venues are procured in a timely manner and meet event and budget requirements
Maintain strong relationships with temp agency, a/v, main contractor, etc. vendors to be able to maintain and even raise the standards of our event delivery
Qualifications
Required Experience & Skills
Operational experience in the B2B and / or B2C events industry and an established track record of successfully delivering world class live events and experiences
Demonstrable experience of multi-platform delivery of live experiences and working with service providers of both physical and digital event products
A strong, influential leader with the ability to operate at both strategic and operational levels
High level of commercial and financial awareness – and proven ability to deliver against KPI’s
Proven ability to effectively manage multiple projects, oversee regional teams and work in a fast-paced environment
Have a strong understanding of the workings of not just the delivery / operations function but also other departments like production, marketing, sales, registration, etc.
Experience of managing P&L budgets and delivering accurate, timely forecasting and reporting
Tech savvy and willing to adopt and embrace new technologies
Detail-oriented, excellent written and verbal skills, extremely organized
Understanding of how to use data in decision making
High level of sustainability knowledge and experience of delivering against sustainability goals
Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
Negotiation and management of high-level supplier contracts and relationships
You are adaptable to change and a fast-paced environment
You are ambitious, influential and pay close attention to detail
Additional Information
Just as no two days are the same, at Informa Connect we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion
you
.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.
Job Location
Delivery Administrator
World Trade Centre Metro Footbridge - Trade Centre - Trade Centre 1 - Dubai - United Arab Emirates * Full-time
