DCM_Finance.Manager - Collection

The Manager - Collection is responsible for overseeing all aspects of the debt collection process for Dubai Holding Community Management. This role will play a critical part in ensuring timely revenue collection, minimizing bad debt, and maintaining healthy cash flow for the company. The successful candidate will be a highly motivated and results-oriented individual with strong leadership, communication, and negotiation skills.

Key Responsibilities:

• Develop and implement effective debt collection strategies and procedures.
• Lead and manage a team of collection officers, providing guidance, training, and performance feedback.
• Monitor and analyze collection performance, identify trends, and implement corrective actions.
• Conduct regular reviews of outstanding debts and prioritize collection efforts accordingly.
• Negotiate payment plans with delinquent customers and resolve disputes amicably.
• Maintain accurate records of all collection activities and prepare regular reports on collection performance.
• Collaborate with other departments, such as customer service, legal, and property management, to ensure seamless collection processes.
• Stay abreast of relevant legislation and regulations related to debt collection in the UAE.
• Implement and maintain a robust system for tracking and reporting on collection activities.
• Develop and implement strategies to improve customer satisfaction and minimize disputes.
• Ensure compliance with all company policies and procedures.

Qualifications:

• Bachelor's degree in Finance, Accounting, or a related field.
• 5+ years of experience in debt collection, preferably in the real estate or property management industry.
• Proven experience in managing and leading a team.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience with CRM and ERP systems is a plus.
• Strong understanding of UAE laws and regulations related to debt collection.