Job Description:
- Regularly and proactively monitor all components of IT Infrastructure in all facilities where IT equipment is installed and take corrective action wherever necessary.
- Coordinate with vendors and manage the OLA to ensure that all corrective and preventive maintenance activities are carried out as per the schedule, quality & safety requirements.
- Regularly and proactively monitor critical IT services as identified by Management. Escalate and follow up with Level 2 Support teams for issue resolution.
- Liaise with IT Helpdesk staff in communicating with end users regarding planned and unplanned system outages, critical incident reports, etc.
- Manage system backups as per defined procedures and frequencies; Conduct periodic checks to restore backup data to test integrity of backups; Maintain records of backup tapes moved between locations.
- Maintain records of all activities performed by self / vendors / other support personnel within the Data Center premises. Be responsible for enforcing Access Policy at Data Centers.
- Ensure periodic health checks for all IT facilities components by conducting proactive timely drills and checks throughout the year. Document the DR drill procedures and results.
- Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program by adhering to ISMS standards & policies.
Required Skills and Criteria:
- Bachelor in Computer Science / Information Technology
- 3+ years UAE experience
- Valid UAE Driving License
- Windows Server Operating System / Unix Operating System
- Data Center Infrastructure Management
- HPE Blade Servers & Enclosures
- Data Center Facilities Monitoring and Maintenance
- Application deployments
- Data Center Physical Security Monitoring
- Storage Area Network Monitoring
- IT Service Availability reporting
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
