Customer Support Officer

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

As a Customer Support Officer your responsibility is to ensure delivery of quality service and provide an on-going support for the Business Banking Commercial Team.  Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.

What You’ll Do

• Assisting RMs/SRMs to achieve their objectives through providing support for Operational submissions/transactions.
• Assisting in Portfolio Management through monitoring of deficiencies, compliance issues, etc. and reporting the same.
• Liaise regularly with various departments including but not limited to Treasury, Operations, Legal and Compliance, within the bank and manage requests and enquiries pertaining to transactions and/or documentation.
• Assist in portfolio management and ensuring minimal document deficiencies.
• Attend to the clients’ enquiries and coordinate with various departments to ensure resolution in a timely manner.
• Initiating RB5, AECB, Probe, World, Aloc, Google and CBRB checks, etc.
• Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
• Consolidating reports and submission to relevant departments, such as BB-Products, Compliance, etc.
• Managing IBPS/Cross-sell/BPM applications, among others
• Explore and highlight business opportunities in the Unit’s portfolio.