https://bayt.page.link/qJhKrkG2q4EvVpCj8
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

About the job Customer Support Executive

We are looking for a proactive Customer Support Executive to join our team in Dubai. This role involves managing customer inquiries, resolving issues, and providing exceptional service. The ideal candidate is an experienced professional with excellent communication skills in English and a commitment to ensuring a positive customer experience.


Key Responsibilities:


  • Respond to customer inquiries through phone, email, and chat, providing accurate and timely assistance
  • Resolve customer complaints by identifying solutions, clarifying concerns, and following up to ensure satisfaction
  • Maintain records of customer interactions, issues, and resolutions in the CRM system
  • Coordinate with internal teams to address complex issues and escalate when necessary
  • Offer product and service information to customers and assist in the onboarding process
  • Identify opportunities to improve customer satisfaction and communicate feedback to relevant teams

Requirements:


  • Minimum 2 years of experience in customer support or a related role
  • Excellent communication skills in English (Hindi/Urdu is a plus)
  • Proficiency in Microsoft Office and experience with CRM software is an advantage
  • Strong problem-solving skills with a customer-first mindset
  • Ability to work effectively under pressure and manage high volumes of inquiries


لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.