**Job Title: Customer Success Officer (Fresh Graduates Welcome)**
**Company: FinBursa**
**Location: Dubai, UAE**
**Job Type: Full-time**
**About Us:**
FinBursa is a dynamic startup based in Dubai, specializing in cutting-edge investment management SaaS solutions. We empower financial professionals with innovative tools that enhance investment strategies and improve client relationships. As we continue to grow, we are excited to invite fresh graduates who are residents of Dubai to join our team as Customer Success Officers.
**Job Summary:**
As a Customer Success Officer at FinBursa, you will play a vital role in ensuring our clients achieve success with our software solutions. This entry-level position is perfect for recent graduates looking to kickstart their careers in a fast-paced startup environment. You will serve as the primary point of contact for our customers, providing support, training, and insights to help them maximize the value of our services.
**Key Responsibilities:**
- Build and maintain strong relationships with clients, ensuring clear communication and exceptional service delivery.
- Onboard new clients, providing training and support to facilitate a smooth implementation of our SaaS solutions.
- Monitor customer health metrics and engagement levels, identifying opportunities for improvement and growth.
- Conduct regular check-ins with clients to assess satisfaction, gather feedback, and address any concerns promptly.
- Collaborate with internal teams, including sales, product, and support, to advocate for customer needs and drive product enhancements.
- Develop customer resources, such as training materials and documentation, to support ongoing client success.
- Contribute to the refinement of customer success processes and best practices within the organization.